The Invisible
Shopper
Mystery shopper Carla was completing a fast
food evaluation, and was told that there would be a
wait on one of her meal items. No problem, she thought.
The service had been pleasant and Carla was advised
that the burger she was waiting on would be brought
to her table. She settled down to her the rest of her
meal and a good book.
Absorbed by the book, Carla was surprised when she realised
it had been 15 minutes and she still had not received
her burger. No meal item could possibly take that long
to cook! She approached the counter to speak to the
girl who served her, expecting some sort of apology.
Carla was bemused when the girl failed to recognise
her and proceeded to ask for her order. She explained
the situation calmly to the girl and her manager, but
was told that the burger had now been thrown out.
A replacement meal was offered, but by this time Carla
had lost interest in the meal, unsurprisingly, her thoughts
having turned to her evaluation responses.
(Ed - Could they have picked a worse person to
forget about?)
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