GAPbuster - Worldwide
GAPbuster Mystery Shopping

SURVIVAL IN THE RETAIL JUNGLE


Customer Satisfaction alone is nothing customer loyalty is everything GAPbuster Worldwide does more than just measure your in store performance - it provides the tools to consistently improve the performance of your frontline staff, increase customer loyalty and deliver a proven return on your investment.

In over 35 countries around the globe, GAPbuster Worldwide helps many of the world's most successful brands improve their customers' experiences. With over 200,000 mystery shoppers, GAPbuster will deliver essential insights into the real customer experience. We highlight the gaps between brand promise and the experiences delivered at the frontline - "Busting" these gaps is the key to engage your customers.

Our unique approach engages continuous improvement from store through to area and national management, giving your strategy traction at the frontline and building best practices.

Using Mystery Shopping, customer and staff satisfaction measurement and operational efficiency audits, GAPbuster will tailor your programme to enable your team to focus on performance improvement, not data analysis.

GAPbuster case studies show that a 1% increase in customer experience has delivered .6% increase in sales, so what could this improvement be worth to you?

We IMPROVE customer experiences, not just measure them 		TESTIMONIALS
"GAPbuster's proven mystery shopping capability coupled with an action orientated reporting system and management philosophy make the difference between collecting sound results and being able to use them to make a difference in the business."

Linda Cope
Operations Services Manager, Texaco Europe
"GAPbuster is helping Post Office Limited to drive cultural change. The programme is designed to improve performance, it's not just a mystery shopping programme. GAPbuster understand our business and want to help us improve customer satisfaction, service and sales."

Crispin Beale
Director of Customer Insight, InT:ligence and Analysis
"PC World has used GAPbuster for nearly 5 years now and has seen some significant improvements in customer service delivery directly as a result. Unlike previous Mystery Shopping, the whole process is focused on improvement rather than failure. Most research companies provide robust data but have no idea how to help you use it and most consultants can help you improve but have no idea of how to provide good quality data. The fact that GAPbuster does both bits well is what make them unique."

Jon Naylor
Director, Customer Services
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