What We Do
We’re experts at measuring customer experience! Our unique customer surveys and mystery shopping services help our clients to improve the customer experience and their sales performance.
Products and Services
Our integrated solutions combine multiple channels of customer and store data into powerful insights to help you make more effective business decisions. Via company auditing, competitor benchmarking, competitive analysis and mystery shoppers you can gain an advantage over your rivals! Learn more
Delivering Customer Experience – a 3 Dimensional Model
There is a lot of focus on the importance of Customer Experience and how crucial it is that it is delivered consistently.
In simple terms this means ‘Every Customer Every Time’, and said quickly it sounds straight forward. But as anyone involved in Operations, Logistics, Customer Management, or working in a customer-facing role knows, this is far from easy.
Breaking the task of delivering Customer Experience into its component parts helps to understand the subject and helps you take control of this part of your business.
We are a specialist market leader. Dedicated to providing strategic direction, we deliver actionable insights, not just data, to the highest ISO9001 quality standards.