What We Do

We’re experts at measuring customer experience! Our unique customer surveys and mystery shopping services help our clients to improve the customer experience and their sales performance.

What we do

Global Reach

With operations in over 105 countries, our 400,000 strong field force of mystery shoppers and professional auditors will provide you with the best global coverage and quality.

Global Reach


Partners In Service Excellence: Mystery Shopping and CSAT Working Together

The advent of digital technologies is shaping Customer Satisfaction (CSAT) and ‘Voice of the Customer’ data as an addition to the more traditional Mystery Shopping. Here’s how you can use CSAT together with Mystery Shopping to gain even more insights for your business. Read More


Consulting Products Mystery Shopping Retail & Brand Audit Competitor Benchmarking Customer Surveys Advanced Analytics


Join GAPbuster Worldwide to expand your career and to gain experience with the global leader in improving customer experiences. You will be given an opportunity to join our multicultural team and learn in a positive & encouraging environment.

Why GAPbuster?

We are a specialist market leader. Dedicated to providing strategic direction, we deliver actionable insights, not just data, to the highest ISO9001 quality standards.

Join Mystery Shoppers

Do you have an interest in retail and an eye for detail?