What We Do

We’re experts at measuring customer experience! Our unique customer surveys and mystery shopping services help our clients to improve the customer experience and their sales performance.

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What we do

Global Reach

With operations in over 105 countries, our 400,000 strong field force of mystery shoppers and professional auditors will provide you with the best global coverage and quality.

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Global Reach

Blog

Putting CSAT Actions into Perspective

Measuring Customer Satisfaction can sometime focus organisations on the wrong thing - their satisfied customers rather than their dissatisfied customers.
Many organisations recognise the intrinsic value of capturing Customer Satisfaction (CSAT) feedback. As a KPI that informs a business of its performance through the eyes of its actual customers, it provides a tangible framework for companies to identify areas where customer experience could be improved. Read More

Products

Consulting Products Mystery Shopping Retail & Brand Audit Competitor Benchmarking Customer Surveys Advanced Analytics

Careers

Join GAPbuster Worldwide to expand your career and to gain experience with the global leader in improving customer experiences. You will be given an opportunity to join our multicultural team and learn in a positive & encouraging environment.

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Why GAPbuster?

We are a specialist market leader. Dedicated to providing strategic direction, we deliver actionable insights, not just data, to the highest ISO9001 quality standards.

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Join Mystery Shoppers

Do you have an interest in retail and an eye for detail?

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