Mystery Shopping Company engaging with Secret Shoppers in Part time jobs conducting Mystery shopping

ABOUT US

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ABOUT US

GAPbuster Worldwide is the world's largest mystery shopping company. Established in 1994, we operate in over 30 countries with a global field force of more than 100,000 mystery shoppers!

This map illustrates our key offices throughout the globe.

We are the market leaders in Asia Pacific & Europe. We are rapidly expanding in the USA as well.

What makes us different from all the other mystery shopping companies?
Firstly, we like to refer to our mystery shoppers as shopping eXperience Evaluators, or XEs for short. Our world class orientation programs ensure GAPbuster Worldwide's XEs graduate well beyond mystery shopping. They're like nothing you've ever seen before!

Secondly, we're credible leaders in our field. Established in 1994, we have a decade of experience in the industry. We work with some of largest, reputable businesses in the world. McDonald's, Chevron Texaco, Virgin, UK Post, Blockbuster Video are just some of our many key clients in over 30 countries around the globe.

But the real difference is the relationship we foster with our community of XEs. As Aretha Franklin sang, it's all about that one word, RESPECT.

GAPbuster Worldwide treats its' XEs with respect!

Respect spells.

Regular communication
Exceptional service
Secure transactions
Prompt payment
Exciting opportunities
Certified orientation
Total commitment

Shopping eXperience Evaluators are people, not numbers. We rely on the work you do, and our clients do to. By working with GAPbuster Worldwide you can help multinational companies to assess and improve their customer service levels in your community.

Is it any wonder then that we go out of our way to ensure our XEs are treated with respect?

A recent online shopper survey feedback revealed the following:

"GAPbuster are a friendlier company that values their shoppers."

"I have had only the best interaction with the staff. Everyone has always been courteous and professional and above all, very clear with instructions and directions. I found that to be one of the features that sets GAPbuster apart."

We like to think our RESPECT philosophy is epitomised in our interactions with our XEs. We back up our advanced online system with the friendly support of our help desk staff. We are well on our way to building a system that will incorporate all of the following:

RESPECT elements:

Regular communication - We communicate with you in variety of ways. You can expect a combination of regular newsletter updates, personalised emails, and special offers. Our friendly staff ensure communication between GAPbuster Worldwide and our shopping eXperience evaluators is exceptional. But don't just take our word for it...

"GAPbuster contacted me by email personally and sent me my assignment information in case I had trouble with the web site the first time I did a job for your company. The attention made me feel valued as a shopper for your company. This is different from other companies."

Exceptional Service - We're proud of our service levels. Indeed, we believe it sets us apart from our competitors. And our mystery shoppers seem to share our view.

"The people working for this company are WONDERFUL!"

Secure Transactions - We understand that the confidentiality of your personal details is critical. For this reason our application process is completely secure. We go to great lengths to ensure all subsequent transactions, surveying, and data exchange is also completely secure.

Payment convenience - We recognise that payment is an issue for everyone. We process our payments each month to arrive conveniently in your bank account with a minimum of fuss. More information on our payment structure is provided as you complete your application.

Exciting Opportunities - We're currently building a system that rewards and recognises XE excellence. XEs with a proven track record can expect to enjoy the following benefits:

Priority access to work in their area
A higher work quota
Access to monthly giveaways and performance bonuses

Priority access to work for proven performers, a personal online performance measurement system, and incentive/reward schemes are just some of the developments on the way.

Certified orientation - We provide free world class orientation for all XEs. Run through our virtual simulations and hone your observational and memory skills. Our orientation programs lead the industry in preparing XEs for their role. It's like nothing you've seen before. Come and see what all the fuss is about!

Total commitment - GAPbuster Worldwide is completely committed to our XEs. Our goal is to gain and sustain your respect. If you feel you meet our exacting standards, apply to become an XE now.