Frequently Asked Questions
What does Mystery Shopping involve?
The typical process of doing a mystery shop (evaluation)
involves:
- Registering to become a Mystery Shopper on this website
- Logging into the GAPbuster Shopper Portal
- Completing orientation and training modules
- Searching for and selecting work online
- Downloading and reading your instructions
- Visiting the outlet and completing your evaluation
- Reporting your results online to GAPbuster Worldwide within 8 hours
- Sending your receipt online to GAPbuster Worldwide within 8 hours
- Receiving your payment monthly.
How long does each Mystery Shopping evaluation
take?
The evaluation itself usually takes about 15 minutes.
Before you do your evaluation, you should allow ample time to read
the assignment guidelines and instructions thoroughly to
familiarise yourself with the scenario and questionnaire. Reporting
the results online can take another 15 to 30 minutes.
How do I get paid?
Payments for all markets are made via Electronic Funds
Transfer to your bank account monthly. However, you do not have to
provide your bank account details during the application process.
You can provide your bank account details once you're accepted as a
Mystery Shopper.
How much do I get paid?
Payment varies depending on the assignment that you
complete and the country in which you live.
Typically, a standard payment per assignment will fall in the
following range:
- USA/Canada: $10 - $17
- Australia/New Zealand: $9 - $16
- United Kingdom: £6 - £19
- Europe: €9 - €16
- Norway: 95 - 130 NOK
- Sweden: 110 - 140 SEK
- Denmark: 85 - 115 DEK
- Japan: 770 - 4000 (Yen¥)
- Korea: 7,000 - 28,000 (KRW)
- Taiwan: 220 - 295 (TW$)
- Singapore: 14 - 27 (SG$)
- Malaysia: 17 - 43 (RM)
- Hong Kong: 53 - 100 (HK$)
When do I get paid?
Payments for all countries are made by the 24th of the
month. Jobs completed between the 1st and 30th of a given month
will be paid by the 24th of the following month.
What personal qualities must GAPbuster Worldwide Mystery
Shoppers have?
Our clients listen carefully when we share your
experiences with them. That's why quality reporting is so important
to GAPbuster Worldwide. To ensure quality, we seek Mystery Shoppers
with the following skills and attributes:
- Reliability - if you accept an assignment, we expect that you will honour your agreement.
- Ability to make discrete and objective observations. Remember, your identity should remain a mystery when you do your evaluation. Never take your forms with you, and never reveal your identity!
- Ability to follow instructions and accurately conduct evaluations. Our paperwork is detailed and the specific observations you'll need to make are outlined and explained clearly.
- Ability to meet commitments and deadlines.
- Ability to report responses in a timely and efficient manner. Our clients rely on this information and we're counting on you to get it through quickly.
- Are readily contactable.
What resources do I need to be a Mystery Shopper?
You will need the following resources to be a Mystery
Shopper:
- Regular access to the Internet is essential. GAPbuster Worldwide utilises an advanced online system to distribute work and accept results. All your transactions will be conducted via this website.
- An active email account. The majority of communication between GAPbuster Worldwide and our Mystery Shoppers occurs via email.
- A printer to print out your paperwork.
How often will work be available?
Work is available on a continual basis. You will be able to search
and select work at any time using our online Shopper Portal. You
choose when and where you shop!
How do I obtain Mystery Shopping work?
That's the great part! Our advanced online job selection system
allows you to search for work in your local area at any time. The
system is built for your convenience. Log-in at any time to obtain
work in your area. We'll also keep you fully informed when work is
posted online. You'll receive regular email communications advising
you when work becomes available.
Will there be work available in my area?
Most likely! We work with some of the world's biggest brands. Our
clients are global and national chains with locations scattered
throughout the country. Our reach extends from major metropolitan
areas to some of the most remote destinations you could imagine.
We're willing to bet that we've got something to offer you.
How much work will I be expected to do?
That's completely up to you. There's no minimum
requirement. Our job selection system allows you to control your
workload. Work as often as you like. An experienced Mystery Shopper
can perform up to 20 evaluations per month.
How soon can I join GAPbuster Worldwide?
Immediately! Our auto-activation system will process your
registration straight away. Upon acceptance you will be
granted access to our Shopper Portal. This will allow you to begin
searching for work instantly. Sign up now and you'll be getting
paid to shop in no time.
How will I know what to do?
Our online orientation program will introduce you to your new role
as a Mystery Shopper. Orientation is an online interactive learning
program that teaches you how to be a Mystery Shopper. It simulates
what you will need to do in an evaluation. You'll run through a
virtual evaluation, play observation games, and complete short
quizzes. We also have client specific training modules where
appropriate.
Can I be a Mystery Shopper if I work or study
full-time?
Yes, definitely! Mystery shopping work is casual in
nature. Many assignments can be performed during your lunch hour,
in the evening, or on weekends. You choose assignments that are
convenient for you.
Do I have to commit to a specific date and time to complete
assignments?
Typically clients require evaluations to take place on
specific days and at specific times. So you need to plan carefully
before committing to a date/time. Reliable and proven Mystery
Shoppers will be rewarded with priority access to special
assignments. Unreliable Mystery Shoppers are often removed from our
database.
How long do I have to report my evaluation
results?
All results must be reported online within 8 hours of completing an
assignment. Your speedy response allows us to process the data and
report to our client quickly. If you fail to contact us within this
specified time we will need to assign the job to another Mystery
Shopper and classify your job as invalid. Unfortunately if you do
not submit your results on time, you will not be paid.
Should I keep my evaluation records?
Yes. GAPbuster Worldwide regularly performs quality and
validation checks. Please keep your evaluation records for at least
6 months to assist us with these processes.
Do I have to provide my Social Security
Number?
If you are in the USA, you will be required to provide your Social
Security Number if you earn more than $600 per year. This
information can be entered within your personal profile screen once
you are registered. Of course, the Shopper Portal is a secure
environment for the transmission of this information.
Do I have to provide my ABN?
If you are in Australia, you will be required to print and complete
the Statement by a Supplier
Form provided by the Australian Taxation Office and return to
GAPbuster by fax (03 98672677) or post (PO Box 7205, 479 St Kilda
Road, Melbourne 8004, Australia). We cannot make payment for your
services before we receive the signed form.
Do I need to provide my IBAN, BIC and/or
SWIFT?
If you are in the UK or Europe you are required to provide your
IBAN, BIC and/or SWIFT numbers to ensure efficient and timely
payment. This information can be entered within your personal
profile screen once you are registered. Of course, the Shopper
Portal is a secure environment to enter this information.
If your question was not answered by the above, please contact us.
