Mystery Shopping, Customer Service Evaluation, Customer Experience Management, Secret Shopper

Who Are We | Our Services | A Global Advantage | GAPbusting Explained

World's Leading
Customer Experience Management Agency

GAPbuster Worldwide is the global leader in Customer Experience Management. Our proven experience and systems use information from a variety of sources, including mystery shop visits and store audits to quantify the gap between your brand promise and the reality of exactly what your customers have experienced.

GAPbuster currently operates more than 120 programmes globally and is the world’s clear leader in the customer experience category. With a force of more than 200,000 GAPbuster mystery shoppers worldwide, each member of the team is trained before embarking on secret shops, ensuring you only get qualified and relevant shoppers to your industry.

We are proud to say we run the world's largest customer experience programme (20,000 sites), operate in 45 countries and service many of the world's leading brands in grocery, fast food, fashion, petroleum and banking categories. Read More