Global advantage: The Client Team
Each of GAPbuster's consultants has a wealth of previous retail management experience. They know intimately the challenges involved in getting large networks of people to move in the same direction. In previous roles, GAPbuster Worldwide consultants have all faced the same challenges as our clients and in many instances have been responsible for managing Mystery Shopping programs from the client side.
GAPbuster Worldwide consultants are expert in tailoring best-fit performance management solutions to a range of customer-facing industries. Their insights, support and direction insure you have a program champion for your business, helping every step of the way.
Come and meet them.
Founder & Executive Chairman
Phil founded GAPbuster in 1994. Prior to GAPbuster, Phil was involved in Marketing Management for 15 years. He had an award-winning seven year stint as Marketing Manager for the New Zealand Lotteries Commission. Previous to that, he held marketing management positions with Goodman Fielder, a leading Australasian fast-moving consumer goods manufacturer.
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Chief Client Services Officer - UK
Ravi Chawla was previously with Nielsen for 14 years where he successfully held senior leadership roles internationally, including Managing Director and Senior Vice President, managing global relationships and leading teams into delivering strategic insights at C-level. Before joining Nielsen, Ravi worked as Head of Marketing and in innovation consulting for over 10 years in RHM & St. Ivel in the UK. Ravi has also acquired a MSc in Nuclear Physics and MBA in Marketing.
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Executive Vice President North America
Jip is responsible for managing GAPbuster business in North America . He brings a background of 20+ years experience in consumer marketing, market research, marketing services, and retail. His career includes product management assignments at leading consumer goods marketing companies, Procter & Gamble and Coca-Cola, and senior level account management and strategy work at advertising agency JWT. Jip also managed market development and major account relationships for one of the leading retail design firms in the U.S.
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General Manager Asia Pacific
Prior to joining GAPbuster Worldwide in 2001, Brian gained considerable experience in regional, general, and HR management roles in a variety of industries. Brian was a regional manager of a 650-store franchised retail operation in New Zealand and was responsible for all aspects of franchise performance.
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Business Development Director - UK/Europe
Before joining GAPbuster, Steve had accumulated 20 years experience working in a variety of client side Sales & Marketing management roles, where his focus was always totally customer driven.
His experience covers consumer electronics, photographic, fresh food, DIY, and Household Goods sectors.
Steve was Marketing Director at Kodak, responsible for Europe for all digital photography products including sales into Kodak Express and 8000 other outlets, before moving to GAPbuster, where he is now responsible for New Business Development in Europe
The need for informed, knowledgeable and friendly staff to influence the final purchase decision was a key element in the successful implementation of the Kodak brand strategy.
Steve has an MA in Marketing and is married with 2 teenage children.
He is mad about sport, playing football and squash, plus when time (and fitness!) permits, being a keen surfer and skier.
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Managing Director - Japan
Prior to joining GAPbuster Japan in October 2004, Yoshi worked for Lion corporation, one of the largest toiletries company in Japan in the sales dept. and marketing dept. as a product manager. He earned MBA degree at US University with full sponsorship from the company. Yoshi has a degree of bachelor majoring in law at Gakushuin University . He moved to Australian Embassy Tokyo as a senior marketing officer to facilitate exports from Australia to Japan and was posted to Australian Trade Commission Melbourne office for 2 years. He became president of a newly established CRM (customer relations management) company with investors of Software Company, the 2nd largest advertising agency and 2 other industry- leading companies.
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