World's Leading Customer Experience Management Agency

GAPbuster Worldwide is the global leader in Customer Experience Management. Our proven experience and systems use information from a variety of sources, including mystery shop visits and store audits to quantify the gap between your brand promise and the reality of exactly what your customers have experienced.

GAPbuster currently operates more than 120 programmes globally and is the world’s clear leader in the customer experience category.  With a force of more than 200,000 GAPbuster mystery shoppers worldwide, each member of the team is trained before embarking on secret shops, ensuring you only get qualified and relevant shoppers to your industry.

We are proud to say we run the world's largest customer experience programme (20,000 sites), operate in 45 countries and service many of the world's leading brands in grocery, fast food, fashion, petroleum and banking categories.

We work with you to:
• Close the gap between what your customers expect and what they actually experience
• Increase customer loyalty
• Increase sales productivity by driving improvement in each and every store
• Assist frontline staff to better engage with customers to focus on making every experience count
• Help management increase the competitive gap by developing – and embracing – a customer centric culture.

This results in:
• Better staff experience
• Better customer experience
• Better customer loyalty
• Better sales productivity
which all equates to increased ROI and an advantage over the competitors.

We offer an innovative and dynamic approach which provides an improvement focus centred on those areas which will make the most customer impact. Our philosophy is "making experiences count". We want to make it yours too.