Process Overview

Upon applying to become an XE eXperience Evaluator (XEs)], you will immediately receive an automated email. This reply email will simply advise you that your application is being processed. Should your application be successful you will receive a second email notifying you of your unique Shopper Code and Password. Please ensure that you carefully archive this email as the information is of the utmost importance. You will need both references to be able to access the GAPbuster Worldwide XE website.

How do I pick up work?

WebSelect is the first of a range of online systems you will have access to once your application is approved. WebSelect allows you to check the availability of work in your area at your own convenience. You will have total control over your workload and there is no obligation/minimum requirement in regard to projects. Set your hours and structure your assignments based on your availability .

Please note that WebSelect is an extremely popular system and our keen XEs are quick off the mark. You will need to monitor your email regularly to ensure you are up-to-date with the latest client releases. Delay and you'll run the risk of missing out for the month!

If you feel uncomfortable operating online systems, don't worry. A user guide has been developed to walk you through the entire process. You can download this user guide from the WebSelect notice board.

How will I know what to do?

Should you accept an assignment via WebSelect, you will immediately be issued an automated email. This email will provide you with a unique assignment number. Use this to download the relevant paperwork from WebExpress. In most cases, your paperwork will be available for download three days prior to the assignment's due date.

Your paperwork contains information specifying location, date and time, guidelines, instructions and a questionnaire. It is important you prepare for your evaluation by reading all assignment paperwork, including the shopping scenario and questionnaire, in order to feel comfortable in the field and make accurate observations.

Remember: You must ensure that your identity remains a secret. If you act unlike an ordinary customer the staff member may identify you as an eXperience Evaluator.

Perform the evaluation as instructed, making the required observations discretely. In order to meet our clients' requirements, it is very important that evaluations are performed on the agreed date and time.

What do I do with my results?

Fill in the questionnaire as soon as possible after completing an evaluation. This ensures the most accurate recall of details. All your results can be relayed to GAPbuster Worldwide via our online reporting system - WebExpress. All results must be reported via WebExpress within 12 8 hours of completing the assignment. Failure to comply with this requirement will result in the assignment being cancelled. If an assignment is cancelled we are unable to pay you for your work.

Please file your records for at least 12 months following the evaluation. Our audit team may contact you after an assignment is completed to clarify details/results. In some cases we may require you to forward us the copy of your completed paperwork, therefore please ensure that it is filed safely.

The following summarises the GAPbuster Worldwide eXperience Evaluation process:

Search for an assignment/s via WebSelect

Download your paperwork from WebExpress

Read the paperwork and prepare for the assignment accordingly

Complete the evaluation

Record your observations.

Report your findings to GAPbuster Worldwide via WebExpress

File your records.