Our People - Our Global Advantage

Our People - Our Global Advantage

GAPbuster is founded on the integrity of results produced by our experienced and dedicated team of innovators and industry leaders.

Experienced in customer experience management, financial services, data analysis and market research - our team can provide you with exceptional service in developing tailor-made solutions for your business. We understand the challenges involved in meeting and exceeding the expectations of our world-leading clients.

Those at the forefront of our company include our highly experienced executives and management team:

grant

Grant Salmon
Chief Executive Officer

Grant has worked in executive and senior management roles in financial services, telecommunications and manufacturing organisations. His innovation and vision has seen GAPbuster invest in continuous improvements to processes and systems, encouraging alternative and practical approaches in increasing client satisfaction.

 
Larissa Clarke - Chief Financial Officer

Larissa Clarke
Chief Financial Officer

Larissa leads the finance, business planning and project office teams. She was appointed Chief Financial Officer in October 2011. Prior to joining GAPbuster she held general management roles in the financial services and industrial sectors, with a focus on strategic finance, and has worked across the USA and Asia Pacific markets.

 
Yoshihiko Oyama - Managing Director (Japan)

Yoshihiko Oyama
Managing Director - Japan

Yoshi joined GAPbuster Japan in 2004 following many years as Sales & Marketing Product Manager for a major Japanese company. He has also worked in senior roles for the Australian Embassy in Japan and the Australian Trade Commission. Yoshi plays a key role in building sales strategies and opportunities in Japan.

 
Christian Steinhauser - Global Client Service Director

Christian Steinhauser
Global Client Service Director

Christian heads a global client servicing team working both at international and regional level, implementing customer improvement projects. Prior to joining GAPbuster he worked with international retail consumer and IT brands in retail communication and service marketing. Christian holds a Bachelor of Management and Masters in Marketing degree.

 
Xinwen Liang - Human Resource Manager/Regional Operations Manager-Asia Pacific

Xinwen Liang
Human Resource Manager/Regional Operations Manager-Asia Pacific

Xinwen leads Human Resource and Asia Pacific operation teams. She joined GAPbuster in August 2007 and has extensive accounts management experience. Xinwen specialised in International Hospitality Management study for 8 years, she holds Bachelors of Hotel Management and International Tourism Management and Masters in Human Resource Management and International Business.

 
Charlie Yao - IT General Manager

Charlie Yao
IT General Manager

Charlie joined GAPbuster in February 2002 and has nearly 20 years of broad IT experiences. He has been working as an IT professional in a number of Australian and global businesses including Avanade, Getronics, IBM GSA, TABCORP and Ultradata in capacities ranging from technical leadership to general management. Charlie completed computer science undergraduate education in China and Master of IT from Deakin University.