About Us

About Us

GAPbuster Worldwide is a leading customer experience management agency, operating globally with access to hundreds of thousands of independent shoppers, evaluators and auditors.

The GAPbuster team is dedicated to helping our clients track and improve customer experience levels using a range of advanced products and services to ensure insights are accurate, current and applicable.

Our insights, support and advice ensure that you have a program designed to help you reach your goals in a quick and cost-effective manner.

GAPbuster products and services include:

  • Mystery shopping data collection
  • Retail audits
  • Customer and Staff Satisfaction Surveys
  • Analytics
  • Consulting projects

GAPbuster clients are leading global and regional brands that receive a high level of service from the GAPbuster account management teams located in the UK, Western Europe, Scandinavia, Australia and Asia-Pacific.

Dedicated to quality processes and results, GAPbuster is an ISO certified company (ISO 9001:2008) with a stated corporate focus on continuing improvement and environmentally sound workplace practices.

GAPbuster's Corporate Overview (PDF)